Happy New Year! The new year provides an ideal opportunity to ensure your career is on an upward trajectory.
Our professional development workshops at North Ryde are enrolling now. Our trainers our highly experienced in both local and global business. Small workshop sizes ensure a personalised and highly effective learning experience.
Enrol now via the link below as places will fill quickly. Keep an eye on our Facebook page via the link below for new and upcoming workshops throughout the year. Make an investment in yourself - you're worth it!
February 2014 Workshops North Ryde
Exceptional Customer Service Professional Development
1 day workshop $495.00 20/2/2014
Effective customer service is the backbone of any high performing organisation. Relationships with customers can make or break your business. Learn how to effectively manage your customers. Enrol via the link here.
http://www.eventbrite.com.au/e/exceptional-customer-service-professional-development-workshop-tickets-10039832409?aff=es2&rank=4&sid=c812cf80783611e3a2f622000aa821d4
Marketing your Small Business
1 day workshop $495.00 21/2/2014
Our Professional Development Marketing Workshops for Small Business provide you with plenty of information designed to make your marketing results more effective, while saving you hundreds, or even thousands of dollars you may be wasting now….
If you’re looking for marketing strategies that cost very little (or in some cases free) then this workshop is for you.
This professional development workshop provides a practical step-by-step guide to understanding strategies to effectively market your small business. Enrol via the link here
http://www.eventbrite.com.au/e/marketing-your-small-business-professional-development-workshop-nr002-tickets-10040933703?aff=es2&rank=5&sid=0f86243d783711e3b2da22000aa821d4
Performance Management Fundamentals
1 day workshop $495.00 27/2/2014
In today's economic climate, motivating quality performance is essential for retaining your top performers, as is addressing under performance and leveraging the strengths of your human capital. This one-day Professional Development Workshop will give managers and leaders the communication skills required to engage early and regularly with their staff in respect to issues of quality workplace performance. By learning how to deliver both affirmative and corrective feedback to staff members in a positive manner, it will motivate consistent performance outcomes, clarify expectations and ensure your team members are aligned with your business strategy.
Our Professional Development workshop for performance management fundamentals will provide you with the necessary skills to effectively manage your staff performance (including those difficult conversations). If you’re looking for how to effectively manage your staff performance then this workshop is for you. Enrol via the link here.
http://www.eventbrite.com.au/e/performance-management-fundamentals-professional-development-workshop-tickets-10041160381?aff=es2&rank=6&sid=c812cf80783611e3a2f622000aa821d4
Work Health and Safety Compliance
1 day workshop $495.00 28/2/2014
In today's business climate, businesses cannot afford not to be up to date with work health and safety (WHS) compliance. This one-day Professional Development Workshop will provide managers and leaders with the legislative framework for work health and safety in New South Wales.
Information and instruction will be provided regarding the skills and knowledge required to assist with providing advice about the legislative duties, rights and obligations of individuals and parties prescribed in work health and safety (WHS) laws. The workshop includes identification of WHS legislation, duties, rights and obligations and the necessary actions to ensure compliance in the workplace.
If you’re looking to develop your understanding and application of the legal framework for work health and safety then this workshop is for you. Enrol via the link here.
http://www.eventbrite.com.au/e/work-health-and-safety-whs-compliance-professional-development-workshop-tickets-10076291459
March 2014 Workshops North Ryde
Risk Identification and Assessment
1 day workshop $495.00 6/3/2014
In today's business climate, businesses cannot afford not to be up to date with work health and safety (WHS) compliance, particularly in the area of hazard identification and risk assessment. This one-day Professional Development Workshop will provide managers and leaders with a framework for identification of hazards and conduct of risk assessments for workplace safety.
The workshop includes identification of WHS legislation, duties, rights and obligations and the necessary actions to assist compliance in the workplace.
If you’re looking to develop your understanding and application of the legal framework for identifying risks and conducting risk assessments then this workshop is for you. Enrol via the link here.
http://www.eventbrite.com.au/e/risk-identification-assessment-professional-development-workshop-tickets-10076955445
Keep up to date with the latest news and events via our Facebook page.
https://www.facebook.com/pages/Leadership-and-Management-Solutions-Pty-Ltd/648739605160579
We look forward to seeing you at our workshops.
For further enquiries, visit our website
www.leadershipmanagementsolutions.com.au
Or you can email us direct
info@leadershipmanagementsolutions.com.au
Your attitude determines your altitude – in business and in life. You can’t change someone else’s attitude for them. But this powerful adage is a great reminder that you can put in front of anyone who needs an attitude adjustment. I want to talk about a few of the many ways each of us can develop a winning attitude every day. It’s what leaders do.
Marcus Aurelius, the great philosopher who ruled the Roman Empire, said it simply: “Our life is what our thoughts make it”.
Life isn’t that simple. However, I am advocating – in the strongest terms – that we assume a positive attitude instead of a negative one.
Mental attitude - the power we hold in our heads. Reality can be changed dramatically by a single thought. In nutrition the adage is you are what you eat. In terms of leadership, it’s more likely you are what you think. Contrary to what people want to believe, outside influences don’t usually determine your happiness or success, rather it is how we react to those influences – good or bad. So how do you change your reactions to those outside forces?
Make how you react a conscious priority, which means practice daily.
Humour is vital. When things aren’t going your way, keep everything in perspective and relax. I laugh. Others throw up their hands. Whole industries get very cynical.
Positive self-confident feelings not only help you achieve more; they also make others want to be associated with you. People are drawn to others who have an upbeat outlook, who have a can-do attitude. Constant complainers don’t collect an easy following.
Positive self-confident feelings not only help you achieve more; they also make others want to be associated with you. People are drawn to others who have an upbeat outlook, who have a can-do attitude. Constant complainers don’t collect an easy following.
One of a leader’s most important jobs is to set a positive and self-confident tone, exuding the attitude that failure is not an option. A positive attitude is the cornerstone of leadership. It’s the same confidence that a quarterback, a golfer, or a tennis star projects every time they come out of the locker room.
To gain strength from the positive and not be sapped by the negative, here are a few ideas:
Focus on the 90% of your team who will run with your vision and your plan - don't let negative co-workers drain you or poison your team.
Tap your spiritual essence at work too - use your spirit and your heart to move you and your work forward.
Break the negative energy cycle – if you see yourself spiralling down or in a rut, mix it up, breakup the routine and do something fast that lifts you up. When you see one of your team members in a rut of unproductive or unprofessional behaviour address it, don’t let it fester.
Active listening – takes time. Work at it, to hear what your team wants. Often just by being heard, problems can go away and people really make a big turnaround.
You must be the emotional manager of your office - not your assistant, not the new hotshot you just hired. In a family, parents must be the emotional managers or chaos rules the home. In your business, you must wear that mantel, albeit reluctantly at times. It’s part of your leadership role and power. Hone it, as well as your reactions to external events, and you’ll see the culture around you shift to the positive.
When in doubt, don’t hire – keep looking. You can’t grow organisational capability consistently faster than your ability to get enough of the right people to implement that growth and still become a great company. So unless candidates for the open position have that can-do attitude and are a strong fit for your company in who they are – don’t hire them. The skills can be taught; the and-then-some positive attitude cannot.
If you'd like to know how Leadership and Management Solutions Pty Ltd can assist your organisation with training or business solutions, please visit our website or contact us via email.
Email info@leadershipmanagementsolutions.com.au
Website www.leadershipmanagementsolutions.com.au
What does this have to do with leadership? What do you believe are the characteristics of an effective leader?
A good listener, enthusiasm, passion, shows appreciation, a visionary, role model, trusting, integrity, organized, knowledgeable, credibility, persuasive, charisma, team building, clarity of purpose, problem solver, attitude of service, leads by example, patience, willing to act without complete knowledge, understands followers, consistent, empowers other people, and adapts to change.
I'll add that this is essentially the same list that I receive from other audiences when I ask this question. From this comes some useful insights.
1) Notice what the list contains. All of these characteristics relate to the human side of leadership. That's interesting because I often hear people minimize this side of leadership with terms like "soft" or "touchy feely." Actually, applying these characteristics requires more strength than not.
2) Notice what the list excludes. Absent from this list (and all lists from other programs) are characteristics such as stern, mean, serious, short tempered, vindictive, tough, angry, harsh, punitive, controlling, violent, or ruthless. And that's interesting because many popular representations of leadership emphasize at least one of these "hard" characteristics. In fact, these characteristics are the refuge of those who lack the strength (or the skills) to apply the human side of leadership.
3) How about you? How would you rate yourself as a leader compared to the list of positive characteristics? If you were to survey the people who report to you, how would they describe your leadership? Would they list characteristics from the "soft" list or from the "hard" list? Could you become more effective by improving upon any of the "soft" characteristics? And how about the other leaders in your organization? Do they truly maximize human potential?
People want leaders who treat them with genuine compassion, courtesy, and respect. They want leaders who help them become more successful. They want leaders who inspire them with a vision for a better world and show them how to go there.
For further information regarding how our training can improve your leadership skills, please go to www.leadershipmanagementsolutions.com.au
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